Frequently Asked Questions

FAQ2020-07-07T13:42:56-05:00
I want to show my appreciation! Whom should I give a pin to?2020-04-29T12:07:47-05:00

ThankYouPin.org is currently featuring pins to show appreciation to all those who served on the frontlines or provided an essential service during the COVID-19 pandemic. You can choose to send a pin to those working the frontlines like our nurses, EMT, and doctors or you could also choose someone who may be putting themselves at risk to provide an essential service such as our grocery store workers, child-care providers, or restaurant cooks/servers. There are so many people who are providing great services who may be often overlooked. These people are those who are simply wiping carts down at the grocery store or spending their free-time at home to sew masks for hospitals. So many have sacrificed to keep our great nation safe and functioning at an essential level. If you see anyone who might be providing a service that you feel deserves to be recognized, these pins are a great way to do so.
How does the purchase of a pin help those in need?2020-05-13T16:06:40-05:00

Beyond the recognition that these pins provide to those who have served on the frontlines or provided an essential service during the COVID-19 pandemic, all proceeds are given to charities that help those who have directly been affected by COVID-19. We have partnered with a few nonprofits from which you can choose to send these proceeds. You can also choose to have the money dedicated to ThankYouPin.org directly to help us with our operations or to choose where the money can be best used.
Am I able to donate without buying a pin?2020-05-12T10:11:39-05:00

If you would like to donate beyond your pin order or do not have a specific person in mind to give a pin to, you are able to do so here.

I would love to donate my time. How can I volunteer?2020-05-12T10:12:14-05:00

Please email cs@thankyoupin.org for volunteer inquires. You can also go to the “contact us” page to request a call back. We would love to talk to you about where you may be able to offer help.

Which charities does ThankYouPin.org work with?2020-05-12T10:13:28-05:00

You can find information about our partnered charities here.

Is my donation tax-deductible?2020-07-27T15:47:52-05:00

Yes, your donation is tax-deductible. ThankYouPin.org is a registered 501(c)(3) nonprofit organization. This makes all donations to ThankYouPin.org tax deductible.

How can I receive a pin if I cannot afford one?2020-05-15T16:43:11-05:00

If you are unable to make a donation for a pin and would like to gift a pin to someone who deserves to be recognized, please email cs@thankyoupin.org.

Can I send a pin directly to someone I want to recognize or thank?2020-04-29T12:15:08-05:00

Absolutely! Simply provide their shipping address during check out to have the pin(s) sent directly to them. You can also choose to upgrade your order to include a gift box or a custom message to personalize the gift.

Can I customize a message?2020-05-13T16:11:01-05:00

Yes! You can choose to include a personal message with your pin order. This is a great way to let the recipient know why they are receiving the pin or to simply let them know how much you appreciate them and their efforts in your own words.

When will my pin(s) be delivered?2020-04-29T15:08:33-05:00

If the pin(s) you ordered is in stock, it will ship out within the next 2 business days. Once the order ships, you should receive an email with tracking information. If you do not receive this email, please contact cs@thankyoupin.com for assistance. If your pins were pre-ordered, we will ship your order as soon as they become available and you should receive a shipping notification email with tracking once they are on their way to you.

I live nearby! Am I able to pick up pins locally?2020-05-13T16:14:00-05:00

Yes, you can pick up your pin locally at our office in Nolensville, Tn. This is by appointment only, please contact us to make arrangements.

Do you offer international shipping?2020-05-13T16:22:31-05:00

Currently, we only offer shipping within the USA, however we are willing to hear your input to possibly add this option in the future.

I have a question about my order, how can I contact you?2020-05-12T10:15:41-05:00

Feel free to reach out to us via email cs@thankyoupin.org or visit our “Contact Us” page to request a call.

How do I change or cancel my order?2020-05-12T10:16:19-05:00

If you need help with your order or would like to request changes. Please email cs@thankyoupin.org or visit our “Contact Us” page to request a phone call.

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